개인구독
소속 기관이 없으신 경우, 개인 정기구독을 하시면 저렴하게
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지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
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The purpose of this study was to examine nurses` experience of workplace incivility from coworkers, supervisors, patients or patients` families, and doctors. The researcher identified the relationships among empowerment, burnout, and organizational commitment of hospital nurses. Methods: The sample included 415 hospital nurses. Data were collected through questionnaires and analyzed using SPSS and AMOS. Results: The average incivility score was 2.94 from doctors and 2.89 from patients or patients` families, higher than from supervisors (1.90) and coworkers (1.87). The variables affecting burnout included direct effect of empowerment (β=-.46, p<.001), direct effect of patients or patients` family incivility (β=.14, p<.001), direct effect of supervisor incivility (β=.12, p<.001), and direct effect of doctor incivility (β=.09, p<.001). The variables affecting organizational commitment were direct effect of burnout (β=-.58, p<.001), indirect effect of empowerment (β=-.23, p<.001), indirect effect of patients or patients` family incivility (β=-.12, p<.001), indirect effect of supervisor incivility (β=-.10, p<.001), and indirect effect of doctor incivility (β=-.09, p<.001). Conclusion: The results indicate that incivility affecting nurses results in a high degree of burnout and a low degree of organizational commitment. Therefore, it is necessary to assess incivility cases and to hold workshops designed to curb incivility and establish healthy workplaces.
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참고문헌 (27)
참고문헌 신청
1. [학술지(정기간행물)] - Anderson, L. M. / 1999 / Tit for tat? The spiraling effect of incivility in the workplace / Academy of Management Review 24 : 452 ~ 471
2. [학술지(정기간행물)] - Boychuk Duchscher, J. E. / 2004 / Multigenerational nurses in the workplace / Journal of Nursing Administration 34 : 493 ~ 495
3. [학술지(정기간행물)] - Ceravolo, D. J. / 2012 / Strengthening communication to overcome lateral violence / Journal of Nursing Management 20 : 599 ~ 606
4. [학술지(정기간행물)] - Cortina, L. M. / 2001 / Incivility in the workplace: Incidence and impact / Journal of Occupational Health Psychology 6 : 64 ~ 80
5. [학위논문] - Dion, M. J. / 2006 / The impact of workplace incivility and occupational stress on the job satisfaction and turnover intention of acute care nurses / 박사 / University of Connecticut
2. [학술지(정기간행물)] - Boychuk Duchscher, J. E. / 2004 / Multigenerational nurses in the workplace / Journal of Nursing Administration 34 : 493 ~ 495
3. [학술지(정기간행물)] - Ceravolo, D. J. / 2012 / Strengthening communication to overcome lateral violence / Journal of Nursing Management 20 : 599 ~ 606
4. [학술지(정기간행물)] - Cortina, L. M. / 2001 / Incivility in the workplace: Incidence and impact / Journal of Occupational Health Psychology 6 : 64 ~ 80
5. [학위논문] - Dion, M. J. / 2006 / The impact of workplace incivility and occupational stress on the job satisfaction and turnover intention of acute care nurses / 박사 / University of Connecticut
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UCI(KEPA) : I410-ECN-0101-2016-512-002725826