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지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
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Objectives : The quality of service is considered as the difference between services that customers perceive and expect by using SERVQUAL model and the basic data for the efficiency of management of dental hospital and clinics, the differentiation strategies of dental medical institutions and the improvements on quality of service are provided.
Methods : Subjects were 469 patients who visited six dental hospitals and clinics in Daegu-Gyeongbuk regions. Questionnaire consisted of five items such as type, reliability,responsiveness, certainty and empathy properties. Data were analyzed using SPSS 12.0 program in this study.
Results : Women had high satisfaction scores of medical services in certainty and empathy properties. 40s and higher had the highest score in the type property. 30s had high score in the certainty property. For expected service satisfaction, 30s had the highest score in dental practitioners and administrative staffs. For reuse of current medical institution and intent for recommendation, certainty property and factor of dentist and dental practitioners had high scores.
Additionally, reliability and responsiveness properties were statistically significant.
Conclusions : Medical institutions should make every effort to get the dentists or dental practitioners have the medical knowledge at a high level, a kindness for patients and trust from patients.
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참고문헌 (21)
참고문헌 신청
Bae SY / 2001 / A study on the assessment and management strategies for the medicare service quality in korea / 박사 / Univ. of Ho-Nam
Donabedian A / 1988 / The quality of care: how can it be assessed? / J American Med Asso 260 (12) : 1743 ~ 1748
Hwang JI / 2001 / Patient satisfaction as an outcome indicator / J Aca Soc of Adult Nurs 13 (1) : 29 ~ 39
Hwang KS / 2000 / Health services availability and satisfaction level of clients of public health centers / J Health Welfare 5 : 113 ~ 137
Inguanzo JM / 1985 / What makes consumers select a hospital? / J Hosp 16 : 90 ~ 94
Donabedian A / 1988 / The quality of care: how can it be assessed? / J American Med Asso 260 (12) : 1743 ~ 1748
Hwang JI / 2001 / Patient satisfaction as an outcome indicator / J Aca Soc of Adult Nurs 13 (1) : 29 ~ 39
Hwang KS / 2000 / Health services availability and satisfaction level of clients of public health centers / J Health Welfare 5 : 113 ~ 137
Inguanzo JM / 1985 / What makes consumers select a hospital? / J Hosp 16 : 90 ~ 94
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