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논문 기본 정보

자료유형
학술저널
저자정보
김선재 (Hanyang University) 하재현 (Hanyang University) 이수기 (Hanyang University)
저널정보
대한국토·도시계획학회 국토계획 國土計劃 第55卷 第4號(通卷 第250號)
발행연도
2020.8
수록면
35 - 49 (15page)
DOI
10.17208/jkpa.2020.08.55.4.35

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초록· 키워드

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In this study, we examine the relationship between civil complaints and residential environment satisfaction in Seoul, Korea. To do so, we use the 2013 Seoul Survey data and the complaint record collected by the Seoul Smart Complaint Center. Specifically, we classify the complaints into four types based on their relevance to parking, road and sidewalk, trash, and environment. Next, we develop a multi-level ordered logit model and explore the determinants of the residential environment satisfaction level. For the independent variables, we consider the characteristics of the survey respondents and their households, the neighborhood environment factors, and the number of complaints. The results of our study show that the number of complaints are highly associated with the level of residential environment satisfaction. In particular, the number of complaints related to noise, illegal parking, and abandoned trash show a negative relationship with residential environment satisfaction. Neighborhood built environmental measures, such as land use and diversity of building age, show associations with residential environment satisfaction. In addition, the analysis results indicate that increasing the number of street trees and the accessibility to subway stations could help improve people’s satisfaction with their residential environment. Overall, this study indicates that planners could enhance the level of residential environment satisfaction by addressing the major complaints raised by the citizens. Furthermore, we suggest that the number of complaints could work as a proxy measure for understanding the level of residential environment satisfaction.

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Abstract
Ⅰ. 서론
Ⅱ. 선행연구 고찰
Ⅲ. 분석자료 및 분석방법
Ⅳ. 분석 결과
Ⅴ. 결론
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UCI(KEPA) : I410-ECN-0101-2020-539-001140723